A common task in the ecommerce space is to provide an update to your Customers about the current status of their package, whether it be via email, text, your website or mobile app or even via a customer service agent in many cases. This is a critical customer interaction and too many companies give up a positive customer experience in favor of throwing Customers over to a shipping carrier's (often terrible) site. In addition to not always being a great experience, this also reduces opportunities for marketing and customized messaging.
Enter the Shipium Tracking API. Instead of trying to integrate with multiple outdated carrier APIs, Shipium's API enables you to easily integrate with a single API and provide the customer experience you need using a faster and more straightforward integration that is easier to utilize in your existing Customer site and messaging experience.
Broadly, the Shipium Tracking API takes a carrier identifier, one or more carrier tracking IDs for that carrier and a boolean to request either just the current status of the package(s) or to include a full history as well. The API then returns the latest details and (optionally) requested historical details. We also do our best to simplify differences between carrier messaging by providing some consistent high-level concepts on top of carriers' specific messaging. This makes it easier to choose to show customers a single consistent message regardless of carrier used for any particular shipment.
In addition, the API provides a consistent representation of history for each outbound carrier so that a single package history UI can be built across all carriers easily by our Partners to improve the experience of their Customers.
Check out Shipium Tracking API Details to get the full scoop or open up the
Updated 29 days ago