About Delivery Promise

Delivery Promise provides Shipium’s best estimate of a shipment's delivery date, which we call estimated delivery date, or EDD. You can read more about Delivery Promise on our website.

This guide provides Shipium’s recommended steps for using Delivery Promise, both setting up your organization’s account and using the Delivery Promise API to retrieve a shipment’s EDD.

Set up Delivery Promise for your organization

To start using Delivery Promise, you’ll need to complete the following steps. Your dedicated Shipium team member is available to assist you with each one.

1. Set up your Shipium account.
   You’ll set up your organization’s account within the Shipium platform.
2. Configure your fulfillment network.
   All warehouse or store origins and origin schedules are set up on the Shipium platform and configured to your organization's exact network properties.
3. Configure your time in transit (TNT) calculation hierarchy.
   TNTs are needed for the most accurate EDD. You'll set up your preferred TNT structure.
4. Upload shipment data.
   Shipium requests that you upload 12 months of your organization's historical shipment values.

Retrieve an estimated delivery date (EDD)

Use cases and sample calls are outlined in the Delivery Promise API documentation:

• Retrieve an EDD for a shipment (primary use case)
• Request date override
• Shipping origin override
• Ship date override
• Ship option override

Resources

Your Shipium team member is available to help along the way. However, you might find these resources helpful:

• Terms and Definitions

• Troubleshooting Guide

• Contact Shipium Support