About return labels

Many retail companies enable their customers to send back products due to issues with a product or as part of their business model. Most shipping carriers have a different return method that enables you, the shipper, to:

not get charged for shipping the package until the label is scanned (some carriers do charge a fee per requested return label, however);
print a label with a tentative weight or no weight at all; and
specify your fulfillment center as the destination and a customer location as the origin.

The Shipium system supports return label generation and offers three ways for you to retrieve a return shipment label:

Generate a return label at the same time as shipment label generation. This method involves including additional data fields when calling the Carrier and Method Selection & Shipment Label API. Instructions are included in this document.
Generate a return label independent of shipment label generation. This method involves calling the Return Label API. Instructions are included in the Return Label API document.
Print ad-hoc return labels from the Shipium Console. This method satisfies the need to create ad-hoc return labels for customers. Guidance is included in the Print Labels document.

You also can retrieve previously created return labels via an API call.

👉
Test mode
Want to run some examples and not charge any real money against your account?
You can add testMode: "true" to the data passed to any label call to retrieve labels without charging money in a carrier-specific manner. Most carriers will mark their labels in a way to make clear that they are void, such as inserting "VOID" throughout the label or using a predefined ID.
Examples below all contain the testMode flag to err on the side of caution – remove it to make production calls.

Generate a return label at the same time as shipment label generation

With this option, you can make a single call to Shipium's Carrier and Method Selection & Shipment Label API and receive both an outbound shipping label and a return label rate shopped across three national carriers: FedEx, United Parcel Service (UPS), and United States Postal Service (USPS).

📘
Authentication for API calls
In the cURL examples on this page, the environment variable AUTHSTRING is used to handle authorization. The recipe below shows how to set it correctly for both API key and OAuth users.

🔐

Authenticating for Curl

Open Recipe

The Carrier and Method Selection & Shipment Label API document provides an overview of special cases that can be handled when calling the API, such as hazardous material. Those same cases are supported for return labels as well.

The following table provides required and optional field descriptions for calling to retrieve a return label and shipment label simultaneously. You can find additional support in Carrier and Method Selection & Shipment Label API Reference.

Request field	Required/Optional	Field properties	Description
`inlineReturnsLabel .partnerShipmentId`	Optional	String Ex.: `myCustomPartnerShipmentId123`	An optional unique identifier that your organization may use for this shipment
`inlineReturnsLabel .returnToAddress .countryCode`	Required	String Ex.: `US`	The ISO 3166-1 country code for the address of the location where the package is being returned (for the return label)
`inlineReturnsLabel .returnToAddress .postalCode`	Required	String Ex.: `87121`	A country-code-appropriate postal code for the address of the location where the package is being returned (for the return label)
`inlineReturnsLabel .returnToAddress .addressType`	Required	String enumeration Values are: - `commercial` - `residential`	The type of location for this return-to address (for the return label)
`inlineReturnsLabel .returnToAddress.city`	Optional	String	The name of the city for the address of the location where the package is being returned (for the return label)
`inlineReturnsLabel .returnToAddress .company`	Optional	String	The company name for the address of the location where the package is being returned (for the return label)
`inlineReturnsLabel .returnToAddress .emailAddress`	Optional	String	The email address for the contact associated with the address of the location where the package is being returned (for the return label)
`inlineReturnsLabel .returnToAddress.name`	Optional	String	The name associated with the address of the location where the package is being returned (for the return label)
`inlineReturnsLabel .returnToAddress .phoneNumber`	Optional	String	The phone number for the contact associated with the address of the location where the package is being returned (for the return label)
`inlineReturnsLabel .returnToAddress.state`	Optional	String	The 2-letter abbreviation of the state for the address of the location where the package is being returned (for the return label)
`inlineReturnsLabel .returnToAddress .street1`	Optional	String	The first address line of the location where the package is being returned (for the return label)
`inlineReturnsLabel .returnToAddress .street2`	Optional	String	The second address line of the location where the package is being returned (for the return label)
`inlineReturnsLabel .returnToContactInfo .contactName`	Optional	String	The name of the contact for the return-to address
`inlineReturnsLabel .returnToContactInfo .phoneNumber`	Optional	String	The phone number of the contact for the return-to address
`inlineReturnsLabel .returnToContactInfo .phoneNumberCountryCode`	Optional	String	The phone number country code of the contact for the return-to address
`inlineReturnsLabel .returnToContactInfo .email`	Optional	String	The email address of the contact for the return-to address
`inlineReturnsLabel .fulfillmentContext`	Optional, but required for multiple returns in the shipment	String	When present, this is used to limit carrier selection to carrier accounts that contain a matching fulfillment context for the returns. It must be a Returns type fulfillment context, and if it is included, the `returnToAddress` information is optional. You can find guidance on setting up a returns fulfillment context in Fulfillment Contexts.
`currencyCode`	Required	String	Currency in which all the rates for shipping carrier selection costs will be calculated
`generateLabel`	Optional	Boolean `true` or `false`	When `true`, a request to the selected carrier will be sent to generate a label for the shipment based on the information provided in the `labelParameters` field of this object. When `false`, this step is skipped and the system will record what carrier service method would have generated a label for. The default value is `true`.
`labelParameters .currencyCode`	Optional	String	Currency in which all the rates for shipping carrier selection costs will be calculated
`labelParameters .customLabelEntries`	Optional	String	List of formats to generate the package label in
`labelParameters .includeLabelImagesIn Response`	Optional	Boolean `true` or `false`	If `true`, the response will include the raw image data of the labels that were requested to be generated by the carrier.
`labelParameters .labelFormats`	Optional	String enumeration Supported formats are: - `pdf` - `png` - `zpl`	List of formats to generate the package label in
`labelParameters .manifest`	Optional	Boolean `true` or `false`	If `true`, a manifest for the label is generated.
`labelParameters .contentDescription`	Required, for returns	String	A brief description of the contents being returned that is passed to the carrier; must be 1-35 characters
`shipmentParameters .destinationAddress .countryCode`	Required	String	The ISO 3166-1 country code for the destination address
`shipmentParameters .destinationAddress .postalCode`	Required	String	A country-code-appropriate postal code for the destination address
`shipmentParameters .destinationAddress .addressType`	Required	String enumeration Values are: - `commercial` - `residential`	The type of location for the destination address
`shipmentParameters .destinationAddress .city`	Optional	String	The name of the city for the destination address
`shipmentParameters .destinationAddress .company`	Optional	String	The company name for the destination address
`shipmentParameters .destinationAddress .emailAddress`	Optional	String	The email address of the contact for the destination address
`shipmentParameters .destinationAddress .name`	Optional	String	The name of the contact for the destination address
`shipmentParameters .destinationAddress .phoneNumber`	Optional	String	The phone number of the contact for the destination address
`shipmentParameters .destinationAddress .state`	Optional	String	The 2-letter postal abbreviation of the state for the destination address
`shipmentParameters .destinationAddress .street1`	Optional	String	The first destination address line
`shipmentParameters .destinationAddress .street2`	Optional	String	The second destination address line
`shipmentParameters .orderItemQuantities .productDetails`	Optional, but required for international shipments and shipments containing hazardous materials	String Ex.: - `limited_quantity` (or `lq`) - `ormd` (or `orm-d`) - `perishable` - `bound_printed_matter` (or `bpm`)	A list of properties that may affect the shipping of the product
`shipmentParameters .orderItemQuantities .productId`	Required	String	A product ID for the product being checked (ISBN, UPC, etc.)
`shipmentParameters .orderItemQuantities .quantity`	Required	Integer ($int32)	The number of units of the product
`shipmentParameters .orderItemQuantities .deliveryEstimateId`	Optional	String	The Delivery Estimate ID associated with the product
`shipmentParameters .orderItemQuantities .hazmat`	Optional	Boolean `true` or `false`	If `true`, this indicates that the item is hazardous material (hazmat). The default value is `false`.
`shipmentParameters .orderItemQuantities .shipiumOrderId`	Optional	String	Identification use to represent the group of delivery estimates purchased
`shipmentParameters .shipFromAddress .countryCode`	Required	String	The ISO 3166-1 country code for the origin address
`shipmentParameters .shipFromAddress .postalCode`	Required	String	A country-code-appropriate postal code for the origin address
`shipmentParameters .shipFromAddress .addressType`	Optional	String enumeration Values are: - `commercial` - `residential`	The type of location for the origin address
`shipmentParameters .shipFromAddress .city`	Optional	String	The name of the city for the origin address
`shipmentParameters .shipFromAddress .company`	Optional	String	The company name for the origin address
`shipmentParameters .shipFromAddress .emailAddress`	Optional	String	The email address of the contact for the origin address
`shipmentParameters .shipFromAddress .name`	Optional	String	The name of the contact for the origin address
`shipmentParameters .shipFromAddress .phoneNumber`	Optional	String	The phone number of the contact for the origin address
`shipmentParameters .shipFromAddress .state`	Optional	String	The 2-letter postal abbreviation of the state for the origin address
`shipmentParameters .shipFromAddress .street1`	Optional	String	The first origin address line
`shipmentParameters .returnToAddress.name`	Optional	String	The name associated with the address of the location where the package is being returned; this return-to address will override a return-to address configured for an origin or carrier account.
`shipmentParameters .returnToAddress .phoneNumber`	Optional	String	The phone number of the contact associated with the address of the location where the package is being returned; this return-to address will override a return-to address configured for an origin or carrier account.
`shipmentParameters .returnToAddress .phoneNumber CountryCode`	Optional	String	The phone number country code of the contact associated with the address of the location where the package is being returned; this return-to address will override a return-to address configured for an origin or carrier account.
`shipmentParameters .returnToAddress .emailAddress`	Optional	String	The email address of the contact associated with the address of the location where the package is being returned; this return-to address will override a return-to address configured for an origin or carrier account.
`shipmentParameters .returnToAddress .company`	Optional	String	The company of the contact associated with the address of the location where the package is being returned; this return-to address will override a return-to address configured for an origin or carrier account.
`shipmentParameters .returnToAddress .street1`	Optional	String	The first address line of the location where the package is being returned; this return-to address will override a return-to address configured for an origin or carrier account.
`shipmentParameters .returnToAddress .street2`	Optional	String	The second address line of the location where the package is being returned; this return-to address will override a return-to address configured for an origin or carrier account.
`shipmentParameters .returnToAddress .city`	Optional	String	The city of the location where the package is being returned; this return-to address will override a return-to address configured for an origin or carrier account.
`shipmentParameters .returnToAddress .state`	Optional	String	The 2-letter abbreviation of the location's state where the package is being returned; this return-to address will override a return-to address configured for an origin or carrier account.
`shipmentParameters .returnToAddress .countryCode`	Optional, but required if including a `returnToAddress` in `shipmentParameters`	String	The ISO 3166-1 country code for the address of the location where the package is being returned; this return-to address will override a return-to address configured for an origin or carrier account.
`shipmentParameters .returnToAddress .postalCode`	Optional, but required if including a `returnToAddress` in `shipmentParameters`	String	A country code appropriate postal code for the address of the location where the package is being returned; this return-to address will override a return-to address configured for an origin or carrier account.
`shipmentParameters .returnToAddress .addressType`	Optional	String enumeration Values are: - `commercial` - `residential`	The type of location for the return-to address; this return-to address will override a return-to address configured for an origin or carrier account.
`shipmentParameters .deliveredDateTime`	Optional	String ($date-time)	The timestamp for when the package was delivered to the customer; the timestamp must be a valid ISO 8601 timestamp.
`shipmentParameters .desiredDeliveryDate`	Optional	String	The string representation of either an ISO-8601 date or a LocalDate: yyyy-mm-dd. The date or datetime the package is intended to arrive to the customer. This is used to determine the most appropriate service method when generating a label.
`shipmentParameters .fulfillmentContext`	Optional, but required if your organization has more than one returns type fulfillment context	String	This is used to limit carrier selection to carrier accounts that contain a matching fulfillment context.
`shipmentParameters .orderedDateTime`	Optional	String ($date-time)	The timestamp for when the customer placed the order for this product; the timestamp must be a valid ISO 8601 timestamp.
`shipmentParameters .testMode`	Optional	Boolean `true` or `false`	If `true`, a test mode shipment will be created. Carrier selection will consider carriers and service methods in test mode, and label generation will generate a test label.
`shipmentParameters .packagingType .linearDimensions .height`	Optional, but required if the `packagingTypeId` is not included	Number ($float)	The least long linear dimension (i.e., the shortest side of a box or envelope). Note on envelopes: This height should represent the highest product you would reasonably put in this envelope before losing more than 10% of the length of the envelope in other dimensions.
`shipmentParameters .packagingType .linearDimensions .length`	Optional, but required if the `packagingTypeId` is not included	Number ($float)	The longest linear dimension (i.e., the longest side of a box or envelope).
`shipmentParameters .packagingType .linearDimensions .linearUnit`	Optional, but required if the `packagingTypeId` is not included	String enumeration Values are: - `cm` (centimeter) - `in` (inch)	The unit in which linear dimensions are provided
`shipmentParameters .packagingType .linearDimensions .width`	Optional, but required if the `packagingTypeId` is not included	Number ($float)	The second longest linear dimension (i.e., the second longest side of a box or envelope)
`shipmentParameters .packagingType .packagingMaterial`	Optional	String enumeration Values are: - `box` - `envelope` - `flat_pack`	The type of packaging used to create the package for the shipment
`shipmentParameters .packagingType .packagingSizeName`	Optional	String Ex.: `13x12x10 box`	A custom name for the packaging
`shipmentParameters .packagingType .packagingWeight .weight`	Optional	Number ($float)	The value of the weight
`shipmentParameters .packagingType .packagingWeight .weightUnit`	Optional	String Values are: - `g` (gram) - `kg` (kilogram) - `lb` (pound) - `oz` (ounce)	The unit in which weight values are provided
`shipmentParameters .referenceIdentifier`	Optional	String	String passed to carriers as a reference
`shipmentParameters .saturdayDelivery`	Optional	Boolean `true` or `false`	If `true`, this indicates that the shipment is marked for Saturday delivery. It does not guarantee delivery on Saturday.
`shipmentParameters .shipOption`	Optional	String Ex.: `standard`	A high-level shipping option shown to or selected by a customer
`shipmentParameters .shipmentTags`	Optional	String	A collection of free-form tags that may be added to the shipment
`shipmentParameters .shippedDateTime`	Optional	String ($date-time)	The timestamp for when a partner will ship the product from their warehouse; the timestamp must be a valid ISO 8601 timestamp.
`shipmentParameters .totalWeight.weight`	Optional	Number ($float)	The value of the weight
`shipmentParameters .totalWeight .weightUnit`	Optional	String Values are: - `g` (gram) - `kg` (kilogram) - `lb` (pound) - `oz` (ounce)	The unit in which weight values are provided

Example cURL request

curl --request POST   
  --url https://api.shipium.com/api/v1/shipment/carrierselection/label 
  --header 'accept: application/json' 
  --header $AUTHSTRING  
  --header 'content-type: application/json'  
  --data 'INSERT REQUEST BODY FROM BELOW'

Example request body

When requesting a return label at the same time as the original shipment label generation, you'll add the inlineReturnsLabel object to your call, as shown in the following example. The returnToAddress and returnToContact fields for the inlineReturnsLabel are optional when providing fulfillment context values; you can provide values for these fields if you wish to override an address or contact information (for the return label) associated with an existing fulfillment context in the Shipium platform. A fulfillment context value can be provided in the call to associate the return to a Returns type fulfillment context that your organization has set up for returns. You can find more information about setting up a fulfillment context in Fulfillment Contexts.

In addition to the override for the return-to address and contact information for the return label, you can include an override for any configured values for the outbound label's return-to address. To provide this override, you would add the returnToAddress fields to shipmentParameters, as shown in the following example.

{
    "inlineReturnsLabel": {
        "partnerShipmentId": "myCustomPartnerShipmentId123",
        "returnToAddress": {
            "countryCode": "US",
            "postalCode": "17901",
            "addressType": "commercial",
            "city": "Pottsville",
            "company": "Sell It",
            "emailAddress": "[email protected]",
            "name": "Ro Drunner",
            "phoneNumber": "5555555555",
            "state": "PA",
            "street1": "401 Centre St."
        },
        "returnToContactInfo": {
            "contactName": "Ro Drunner",
            "phoneNumber": "5555555555",
            "phoneNumberCountryCode": "1",
            "email": "[email protected]"
	},
        "fulfillmentContext": "b4a3e646-4a10-4c7b-b974-1f115c9890c5"
    },
    "currencyCode": "usd",
    "generateLabel": true,
    "labelParameters": {
        "currencyCode": "usd",
        "customLabelEntries": {},
        "includeLabelImagesInResponse": true,
        "labelFormats": [
            "zpl"
        ],
        "manifest": true,
        "contentDescription": "general merchandise"
    },
    "shipmentParameters": {
        "destinationAddress": {
            "countryCode": "US",
            "postalCode": "87121",
            "addressType": "commercial",
            "city": "Albuquerque",
            "company": "Buy It",
            "emailAddress": "[email protected]",
            "name": "Wile E. Coyote",
            "phoneNumber": "888-555-1234",
            "state": "NM",
            "street1": "123 Main St.",
            "street2": "Suite 42"
        },
        "orderItemQuantities": [
            {
                "productDetails": [
                ],
                "productId": "RN03947--Z43121",
                "quantity": 3,
                "deliveryEstimateId": "feea39ed-20c6-4b3b-98dd-34bf1d89a933",
                "hazmat": false,
                "shipiumOrderId": "b0f7037a-2f37-4df8-b350-8ee1fb6eadec"
            }
        ],
        "shipFromAddress": {
            "countryCode": "US",
            "postalCode": "17901",
            "addressType": "commercial",
            "city": "Pottsville",
            "company": "Sell It",
            "emailAddress": "[email protected]",
            "name": "Ro Drunner",
            "phoneNumber": "6612475319",
            "state": "PA",
            "street1": "401 N. Centre St."
        },
        "returnToAddress": {
            "name": "Rod Runner",
            "phoneNumber": "865-433-9999",
            "phoneNumberCountryCode": "+2",
            "emailAddress": "[email protected]",
            "company": "ACME",
            "street1": "456 Main St.",
            "street2": "Suite 8",
            "city": "Albuquerque",
            "state": "NM",
            "countryCode": "US",
            "postalCode": "87121",
            "addressType": "commercial"
  },
        "deliveredDateTime": "2019-10-31T10:50:11.123456Z",
        "desiredDeliveryDate": "2019-10-31T20:00:00Z",
        "fulfillmentContext": "47e5608b-b606-426c-b3e2-b13acb1af22d",
        "orderedDateTime": "2019-10-29T09:12:33.123456Z",
        "testMode": true,
        "packagingType": {
            "linearDimensions": {
                "height": 5,
                "length": 5,
                "linearUnit": "in",
                "width": 5
            },
            "packagingMaterial": "box",
            "packagingSizeName": "5x5x5 box",
            "packagingWeight": {
                "weight": 2,
                "weightUnit": "lb"
            }
        },
        "referenceIdentifier": "PSFC-2478",
        "saturdayDelivery": false,
        "shipOption": "standard",
        "shipmentTags": [
            "PSFC",
            "Returns"
        ],
        "shippedDateTime": "2019-10-29T09:12:33.123456Z",
        "totalWeight": {
            "weight": 10,
            "weightUnit": "lb"
        }
    }
}

Example response body

{
    "shipiumShipmentId": "ba1919a1-1c9a-4f53-93a7-8af49213be7c",
    "orderedDateTime": "2019-10-29T09:12:33.123456Z",
    "shippedDateTime": "2019-10-29T09:12:33.123456Z",
    "returnsLabel": {
        "shipiumShipmentId": "490b4ee3-147e-455b-aca7-a70456a58104",
        "carrierSelectionId": "c7ca006a-7c45-42df-a863-ffdca2225a93",
        "shipiumLabelId": "fdb3fa70-ddc7-4c27-abf0-29b8bb1e55eb",
        "documents": [
            {
                "labelExpiration": "2024-05-02T17:23:29.903Z",
                "labelFormat": "zpl",
                "labelProperties": {
                    "height": 6.0,
                    "width": 4.0,
                    "linearUnits": "in",
                    "dpi": 203,
                    "labelOrientation": "rotate_0"
                },
                "labelImage": {
                    "imageEncoding": "base64",
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                "labelImage": {
                    "imageEncoding": "base64",
                    "imageContents": "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"
                },
                "labelUrl": "https://shiptime-service.stage.shipium.com/api/v1/deliveryexperience/shipment/ba1919a1-1c9a-4f53-93a7-8af49213be7c/carrierSelection/843ad336-3ca3-4b76-9bfa-06d99d9dd519/label/c20e715e-4b42-4e9a-8621-33a97ed89516/zpl"
            }
        ]
            },
        "labelCreateParams": {
                "currencyCode": "usd",
                "labelFormats": [
                    "zpl"
                ],
                "manifest": true,
                "includeLabelImagesInResponse": true,
                "customLabelEntries": {},
                "testMode": true,
                "contentDescription": "general merchandise"
            },
                "labelCostLineItems": [
                {
                    "name": "Residential delivery surcharge",
                    "currencyCode": "usd",
                    "cost": 5.55
                },
                {
                    "name": "FedEx Ground Fuel",
                    "currencyCode": "usd",
                    "cost": 1.4
                },
                {
                    "name": "Base Charge",
                    "currencyCode": "usd",
                    "cost": 19.75
                }
            ],
            "carrierLabelAugmentations": [],
            "manifestDetails": {
                "success": true,
                "interactionType": "manifest",
                "retryable": false
            },
            "originalLabelImageFromTheCarrier": {
                "imageEncoding": "base64",
                "imageContents": "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"
            },
    "saturdayDelivery": false,
    "deliverySignatureOption": "None",
    "forceThirdPartyBilling": false,
    "referenceIdentifier": "PSFC-2478",
    "createdWithVersion": "v2",
    "details": {
        "fulfillmentContextDetailsSearch": {
            "country": "US",
            "fulfillmentType": "customer",
            "postalCode": "17901",
            "partnerId": "76abb3d4-8990-4f80-aa13-4c2007cb852a",
            "includeSimulation": false,
            "fulfillmentContextIds": [
                "15daa625-aab7-4829-b224-3273bc89706d"
            ]
            },
            "generateLabel": true,
            "includeEvaluatedServiceMethodsInResponse": false,
            "labelParameters": {
                "currencyCode": "usd",
                "labelFormats": [
                    "zpl"
                ],
                "manifest": true,
                "includeLabelImagesInResponse": true,
                "customLabelEntries": {},
                "testMode": true,
                "contentDescription": "general merchandise"
            },
            "carrierServiceMethodAllowList": [],
            "includeInjectionProfiles": false,
            "injectionParameters": [],
            "simulation": false,
            "inlineReturnsLabel": {
                "partnerShipmentId": "myCustomPartnerShipmentId123",
                "returnToAddress": {
                    "countryCode": "US",
                    "postalCode": "17901",
                    "addressType": "commercial",
                    "city": "Pottsville",
                    "company": "Sell It",
                    "emailAddress": "[email protected]",
                    "name": "Ro Drunner",
                    "phoneNumber": "5555555555",
                    "state": "PA",
                    "street1": "401 Centre St."
                },
                "returnToContactInfo": {
                    "contactName": "Ro Drunner",
                    "phoneNumber": "5555555555",
                    "phoneNumberCountryCode": "1",
                    "email": "[email protected]"
               	},
                "fulfillmentContextId": "b4a3e646-4a10-4c7b-b974-1f115c9890c5"
    },
            "returnsContentDescription": "general merchandise"
        }
}

Generate a return label independent of shipment label generation

The Return Label API documentation includes required and optional fields for generating a return label independently. The sample call request and response are included below.

Example cURL request

The request looks very similar to a carrier shipment label request. You pass information about the origin address and destination address, as shown in the cURL request below:

curl --request POST \
     --url <<api_url>>/api/v1/deliveryexperience/customerreturn/label
     --header 'accept: application/json' \
     --header $AUTHSTRING \
     --header 'content-type: application/json' \
     --data 'INSERT REQUEST BODY FROM BELOW'

Example request body

The following example includes partnerReturnRequestId, customLabelEntries, and orderItemQuantities. All these are optional and can be omitted. You can find more details about custom label entries in Label Customization. The Return Label API documentation and the Return Label API Reference provide details about information to include in the API request.

{
    "currencyCode": "usd",
    "generateLabel": true,
    "labelParameters": {
        "testMode": true,
        "currencyCode": "usd",
        "labelFormats": [
            "zpl"
        ],
        "manifest": true,
        "includeLabelImagesInResponse": true,
        "contentDescription": "General Merchandise",
        "customLabelEntries": {
            "order-number": "CUSTOM_ORDER_NUMBER"
        }
    },
    "destinationAddress": {
        "addressType": "commercial",
        "company": "Shipium Warehouse",
        "name": "Attn: RETURNS",
        "street1": "1234 Warehouse Way",
        "street2": "Suite 101",
        "city": "Reno",
        "state": "NV",
        "postalCode": "89521",
        "countryCode": "US"
    },
    "originAddress": {
        "addressType": "residential",
        "name": "Wile E. Coyote",
        "company": "ACME",
        "street1": "123 Warehouse St.",
        "street2": "Suite 42",
        "city": "Albuquerque",
        "state": "NM",
        "postalCode": "87121",
        "countryCode": "US"
    },
    "packagingType": {
        "packagingMaterial": "box",
        "packagingSizeName": "5x5x5 box",
        "linearDimensions": {
            "linearUnit": "in",
            "length": 5,
            "width": 5,
            "height": 5
        },
        "packagingWeight": {
            "weightUnit": "lb",
            "weight": 2
        }
    },
    "totalWeight": {
      "weight": 50,
      "weightUnit": "lb"
  },
    "orderItemQuantities": [
        {
            "productId": "MM-01-001",
            "quantity": 1
        },
        {
            "productId": "GR-08-001",
            "quantity": 1,
            "productDetails": [
                "ormd"
            ]
        }
    ],
    "customerReturnParams": {
        "partnerReturnRequestId": "customReturnRequestId",
        "fulfillmentContext": "8ad8e1a8-0656-4d18-afe8-d24fe3fc5f94",
        "returnRequestDateTime": "2021-01-11T00:00:00+00:00",
        "contentDescription": "General Merchandise"
    }
}

Example response body

The return label response is almost identical to the response returned by carrier shipment label, though with some differences as carrier costing does not occur for return labels.

{
    "carrier": "ups",
    "carrierServiceName": "UPS Returns Service",
    "carrierShipmentId": "1Z204E380338943508",
    "carrierTrackingId": "1Z204E380338943508",
    "documents": [
        {
            "labelExpiration": "2020-11-19T21:11:42.628Z",
            "labelFormat": "ZPL",
            "labelImage": {
                "imageEncoding": "base64",
                "imageContents": "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"
            },
            "labelProperties": {
              "dpi": 203,
              "height": 6,
              "labelOrientation": "rotate_0",
              "linearUnits": "in",
              "width": 4
            },
            "labelUrl": "https://api.shipium.com/labels/1a486afc-2ffc-4c37-928f-8d6aa014b35b.zpl"
        }
    ],
    "params": {
        "partnerReturnRequestId": "customReturnRequestId",
        "fulfillmentContext": "8ad8e1a8-0656-4d18-afe8-d24fe3fc5f94",
        "returnRequestDateTime": "2021-01-11T00:00:00+00:00",
        "contentDescription": "General Merchandise"
    },
   "packagingType": {
        "packagingMaterial": "box",
        "packagingSizeName": "5x5x5 box",
        "linearDimensions": {
            "linearUnit": "in",
            "length": 5,
            "width": 5,
            "height": 5
            },
        "packagingWeight": {
            "weightUnit": "lb",
            "weight": 2.0
            },
     "totalWeight": {
        "weight": 50,
        "weightUnit": "lb"
  },
    "serviceMethodName": "UPS Returns Service",
    "shipiumCustomerReturnLabelId": "4c6af31c-6f1d-4b20-a16f-a9110135e442",
    "status": "success",
    "statusDetails": "success"
}

Retrieve previously created labels

You can retrieve previously created labels by calling the same API endpoint you used to generate the label, using the GET request type and passing the returnLabelId you previously received in your response body.

Here's the cURL example call for retrieving a return label. You'll replace the returnLabelId value with the one you received during label generation.

curl --request GET \
     --url  <<api_url>/api/v1/deliveryexperience/customerreturn/label/{returnLabelId}
     --header 'accept: application/json' \
     --header $AUTHSTRING \
     --header 'content-type: application/json'

📘
More information on the API responses
As with all Shipium API responses, this API follows the API Response Codes standards unless otherwise specified.

Resources

Your Shipium team member is available to help along the way. However, you might find these resources helpful:

Return Labels

About return labels

👉
Test mode

Generate a return label at the same time as shipment label generation

📘
Authentication for API calls

Example cURL request

Example request body

Example response body

Generate a return label independent of shipment label generation

Example cURL request

Example request body

Example response body

Retrieve previously created labels

📘
More information on the API responses

Resources

About return labels

👉Test mode

Generate a return label at the same time as shipment label generation

📘Authentication for API calls

Example cURL request

Example request body

Example response body

Generate a return label independent of shipment label generation

Example cURL request

Example request body

Example response body

Retrieve previously created labels

📘More information on the API responses

Resources

👉
Test mode

📘
Authentication for API calls

📘
More information on the API responses