About Shipium's service status

If you believe you may be experiencing an issue with one or more Shipium applications or with portions of the Shipium console itself, the Shipium Service Status page is a good place to check the current state of the various Shipium applications and services.

You can check status in two places. Inside the Console, select Service Status from the left navigation menu. Outside the Console, use the public status page, which requires no sign-in and can notify you when an incident opens.

The service status provides the name of the service, its status, and its uptime.

Service name

This is the name of the service being monitored. To the left of the service name is a small question mark icon. Hovering on this icon will give you a description of the service being monitored.

Service status

This is the current status of the service in question. Operational indicates a functional service. However, you may also see descriptions covering the service in question being down or impacted in some way, such as degraded performance. In these cases, you should contact Shipium for support, though we should already have been alerted of service issues that would show either degraded or down here.

Service uptime

The service uptime will show you how long the service has been operational during the timeframe described. For instance, an uptime of 100.00% over 24 hours means that there have been no outages or downtimes during the prior 24 hours. An uptime of 97.92% over the prior 24 hours would mean a 30-minute outage sometime in the past 24 hours, and the outage time would be reflected in the graph as well.

Check status without signing in

The public status page is available at https://shipium.statuspage.io/. It requires no Shipium account and no sign-in, which makes it the right place to check when you cannot reach the Console.

The status page shows component-level status for Shipium services and carrier integrations, along with 90-day uptime history, scheduled maintenance, and past incidents. Carrier maintenance windows appear here, so it covers disruptions that originate with a carrier rather than with Shipium.

Subscribe to status notifications

To receive notifications, subscribe on the status page and choose how you want to be contacted.

Resources

Your Shipium team member is available to help along the way. However, you might find these resources helpful: