About printing labels from the console

If you are in a fulfillment center situation where you need to print labels directly from the console, there are options to do so that will automatically push labels to a local Zebra printer.

There are two common cases for printing labels from the Shipium Console:

1. Re-print labels that were previously printed on fulfillment center equipment
2. Print labels that were created by the Print Labels tool in the console

For either of these cases, there are two basic options for printing. The first option is to download the ZPL, PNG, or PDF files locally and then print them from the computer on which they were downloaded. The second option is to use Shipium's built-in support for QZ Tray, which is an application that sits on your local computer and allows direct printing from the Shipium Console to an attached printer.

Another use for printing from the console is creating ad-hoc return labels for your customers. You can do this using the Print Return Labels tool, which is described in this document.

Print from the console

You'll need to complete a few steps to print labels from the console, depending on your use case. This section includes guidance for installing QZ Tray, configuring a printer, re-printing a label, and printing from the Print Labels tool.

Install QZ Tray

On the computer on which you would like to install QZ Tray (and on which a Zebra-compatible printer is installed), go to QZ's application page and download the correct application for that computer.

📘

Corporate managed computers

If you're trying to print labels from a company-managed computer, you may need to work with your company's IT team to get the QZ Tray software installed and configured on your fulfillment center's workstations.

Configure the printer

The first time that you configure a workstation and click on print from a shipment or the Print Labels tool, you'll be prompted to configure a printer for use from the workstation. Select the appropriate ZPL printer associated with this workstation, and you should be ready to go. The default ZPL printer dialogue is shown in the following screenshot.

Re-print a label

When viewing a particular label, you can print it again by using the toolbar that is next to the label and clicking the Print button. This will feed the ZPL for the label directly to your printer, and you should get a label.

If for some reason there has been a problem configuring the printer or you don't want to configure it, you can also always download the ZPL and print it directly from the computer's desktop.

Print from the Print Labels tool

You'll access Print Labels from the left navigation menu within the Shipium Console. You'll provide shipment details, ship options (optional), origin and destination addresses, and any preferred label configurations.

• Shipment Details. You'll enter information about the package, including the packaging material, linear dimensions, and weight. Be sure to select the applicable units for your package dimensions and weight.
• Ship Options. You can provide optional preferences for shipping, including identification of product details (e.g., lithium ion), special delivery properties (e.g, delivery signature), identification tags, and unique identifiers. The Ship Option dropdown menu offers your organization's configured ship options as well as Shipium standard ship options.
• Ship-From Address. If you have fulfillment contexts configured for your network in the Shipium platform, you can select from a list of fulfillment contexts. The remaining fields will be populated with data for that fulfillment context. The fulfillment context type (e.g., customer, returns) and any associated tenants will be displayed. Alternatively, you can enter details about the fulfillment center address from which the package is shipping.
• Ship-To Address. You'll enter details about the destination address to which the package is shipping.
• Label Configuration. You can toggle the label to Test Mode and add any customization before generating the label.

Once you have used the Print Labels tool to print a label, you can immediately print by using the toolbar that is next to the label and clicking the Print button. This will feed the ZPL for the label directly to your printer, and you should get a label.

If for some reason there has been a problem configuring the printer or you don't want to configure it, you can also always download the ZPL and print it directly from the computer's desktop.

Print ad-hoc return labels from the Shipium Console

Your organization may have fulfillment center associates who need to create ad-hoc return labels for your customers. You can establish special account permissions (returns label only access) for associates to be able to complete this function without accessing the rest of your Shipium account information. Your Shipium team member can help you with setup for applicable associates.

To generate one-off return labels, you'll first need to access the Shipium Console. Upon logging into the console, an account user with the returns label only access will be directed to the Print Return Labels tool. To generate the ad-hoc return label, you'll provide information for the Destination Address and Customer Address.

• Destination. Required. You'll select a fulfillment center for your organization for the destination address to which you wish the customer to return the shipped item(s).
• Address Type. Required. You'll choose between Residential and Commercial as the destination address type.
• Company. Optional. You can include an optional company name if one is associated with the customer.
• Name. Required. The name of the customer returning the item(s)
• Address Line 1. Required. The first address line (e.g., 123 Main St.) for the customer returning the item(s)
• Address Line 2. Optional. The second address line (e.g., Suite 4) for the customer returning the item(s)
• City. Required. The name of the city for the customer address
• State. Required. The two-letter postal abbreviation of the state for the customer address
• Phone Number. Optional. The customer phone number
• Country. Required. You'll select the country for the customer address from a dropdown menu.

You'll also supply information about the contents of the shipment being returned.

• Products. You can add products that will be included in the shipment, specifying an ID and the quantity for each one. You also can designate each product as hazardous material.
• Label ID. You may provide an optional label ID for further identification.
• Description. You also may provide an optional description for the product.

Once you've completed the data fields for the Print Return Labels tool, you can click the Print Label button to create the return label.

You can find your return labels in the Shipment Search tool in the console.

Resources

Your Shipium team member is available to help along the way. However, you might find these resources helpful:

• Terms and Definitions

• Troubleshooting Guide

• Contact Shipium Support