About the Shipium Console

You'll access Shipium's services via our user platform, the Shipium Console, and by calling our APIs (APIs Introduction). The Shipium Console enables you to configure and manage your organization's account within the Shipium platform. Using the console, you can:

manage account users and roles;
configure and manage fulfillment network settings;
manage, test, and print shipping labels;
track shipments; and
access reporting and metrics.

Guidance for setting up configurations within the console can be found in Console Configuration.

Access the console

To start, you will need to have a Shipium account. You can find out how to get started in Get Started With Shipium, learn how to set up Your Shipium Account, and read more about account user Authentication methods. You may also be interested in single sign-on for your account users.

Once you have an account and your users are set up, you can access the Shipium Console.

Console organization and functions

The basic layout of the console includes a lefthand navigation menu and an account widget at the top right of the page. The navigation menu contains links for label printing, team management, and configuration in addition to specific settings for carrier selection, delivery reporting, and tracking. The account widget is where you can access account settings and log out of the application. You also can switch between accounts if applicable to your organization. In addition, you can check Shipium's platform service status and access the API documentation from the navigation menu.

Console navigation menu components

Dashboard. The console's homepage view is your organization's dashboard:
- Fulfillment Network. A map view of your organization's fulfillment centers
- Carrier Labels. Includes labels generated in the past seven days disaggregated by fulfillment center
- Configured Carrier Rates. A list of your organization's configured carrier rates
- Service Method. A distribution of carrier service methods used in the last seven days
Print Labels. This function allows you to print labels directly from the console. Directions for doing so are in the Print Labels documentation. For more information on managing labels via the Shipium platform, see the Shipment Labels documentation.
Team Management. You can view and edit your account settings; with additional permissions, you also can configure password settings. You can find more information in the Account Users and Roles documentation.
Configure. You'll establish your organization's preferred settings for your account. The Console Configuration documentation provides guidance for configuring your settings.
Carrier Selection. You can set shipment count and cost limits, establish carrier selection rules, manifest shipments, void labels, and access shipping reports via the Carrier Selection menu. You can find more information in the Carrier and Method Selection documentation.
Delivery Reporting. This function enables you to search for any shipment by unique identifier or one of many other shipment properties. There is also an advanced search function. Results provide the shipment's service method, label status, tracking status, test mode status, and when the shipment was created. You can find more information in the Reporting Applications documentation.
Tracking. You can retrieve tracking information for shipments by providing the carrier's name and optional tracking numbers.
Contact Shipium. This link directs you to our Contact Shipium Support documentation, which provides instructions for submitting a customer support ticket through Shipium's Help Center.
Service Status. The service status for Shipium's APIs is provided in the console here. You may find the resources below helpful if you're encountering issues.
API Documentation. This link directs you to our documentation, beginning with Get Started with Shipium. The APIs Introduction document provides an overview of our APIs.

Resources

Your Shipium team member is available to help along the way. However, you might find these resources helpful: