Track and Trace
An overview of Shipium's Track and Trace service, including capabilities, a quick start guide, and links to all tracking documentation
About Track and Trace
Track and Trace is Shipium's unified shipment tracking platform. It provides real-time tracking data across 65+ carriers through a single API, automatic webhook notifications, and delivery performance analytics — so you can give your customers accurate, up-to-date shipment visibility without integrating with each carrier individually.
Capabilities
- Unified tracking API. Query tracking status for any shipment across all supported carriers with one integration. Search by Shipium tracking ID, carrier tracking ID, or your own shipment IDs.
- Automatic tracking for Shipium shipments. Shipments created through Carrier and Method Selection are automatically registered for tracking — no additional setup required.
- Non-Shipium shipment tracking. Register shipments created outside of Shipium to track them through the same unified API.
- Webhook notifications. Receive automatic HTTP notifications when tracking data changes, eliminating the need to poll for updates.
- Normalized data model. Carrier-specific status codes, locations, and timestamps are standardized into a consistent format across all carriers.
- Delivery performance dashboards. Monitor on-time delivery rates, transit times, and carrier performance through built-in analytics.
I want to...
| Goal | Where to go |
|---|---|
| Understand how tracking works end-to-end | How Tracking Works |
| Set up tracking and make my first API call | Getting Started with Tracking |
| Look up the full API reference | Shipment Tracking API |
| Register non-Shipium shipments for tracking | Shipment Tracking Registration API |
| Set up automatic tracking notifications | Webhooks for Tracking |
| Monitor delivery performance with dashboards | On-Time Delivery Dashboards |
| Debug a tracking question | Tracking Troubleshooting Guide |
Quick start
If you're integrating with Track and Trace for the first time:
- Get your credentials. Work with your Shipium team member to obtain OAuth API credentials.
- Verify connectivity. Call the ping endpoint to confirm your credentials work.
- Track a shipment. Use the single lookup endpoint to retrieve tracking data for an existing shipment.
- Set up webhooks (optional). Register a webhook to receive automatic tracking updates.
For non-Shipium shipments, you'll also need to register them before tracking data is available.
Related documentation
- Carrier and Method Selection — Generate shipment labels (auto-registers tracking).
- Supported Carriers — Full list of carriers and service methods
- Shipium Webhooks — Overview of all Shipium webhook types
- Authentication — OAuth setup guide
- Terms and Definitions — Glossary of Shipium terms
- Troubleshooting Guide — General Shipium troubleshooting
- Contact Shipium Support
Updated 12 days ago