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Delivery Speed Dashboards

View reports that provide delivery speed performance.

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About the Delivery Speed dashboards

The Delivery Speed dashboards display delivery speed performance, measuring the average number of days between when a package is shipped and when it is delivered. They provide insight into delivery performance to explore trends and identify potential areas for improvement. Key breakdowns include carriers, service methods, and locations.

There are two Delivery Speed dashboards:

  1. Delivery Speed | Ship-to-Deliver. This dashboard displays the ship-to-deliver metric, with breakdowns by origin, destination, carrier, carrier type (national vs. regional), service method, and service method type (standard vs. expedited).
  2. Delivery Speed Data Export. This data table allows filtering by carrier, carrier type, carrier service method, service level type, origin state, destination state, and volume of labels for delivered shipments. You can export filtered data to a CSV file.

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Customer data security

With Shipium’s reporting applications, you can count on your data being secure:

  • Data encryption
  • Compliance
  • Access controls
  • Security audits

This document provides an overview of the Delivery Speed dashboards, outlining their functionality, handling of data exceptions, and key definitions. You can refer to the Domo Overview documentation for more general information on Shipium reporting and user roles in Domo.

Access the Delivery Speed dashboards

To access any dashboard in Domo, you’ll need to log in to the Domo application:

  1. Go to the Shipium-provided URL. It will look like: www.shipium-[customer name].domo.com.
  2. Log in using your credentials: email, password, and a multi-factor authentication (via phone or email).

Next, you’ll navigate to the dashboard:

  1. After logging in, you’ll use the vertical menu on the left side of the screen.

  2. Go to the folder labeled “Delivery Speed Dashboards”. You’ll select any of the dashboards nested under this folder to view their particular content.

View Delivery Speed dashboards

This section includes instructions for each of the Delivery Speed dashboards as well as default settings, metrics, and data nuances for these reports.

Filters for each dashboard are defined in the following table.

Filter nameDescription
Carrier IDName of the shipping carrier (e.g., USPS, UPS, FedEx)
Carrier TypeCategorization of carriers as national (serving across the country) or regional (operating in specific regions)
Carrier Service MethodThe shipping method offered by the carrier (e.g., overnight, ground)
Service Level TypeA classification of service methods: Expedited (3 days or less) or Standard (domestic, 4+ days)
Origin StateThe state from which the shipment will be sent (e.g., warehouse, fulfillment center, store)
Destination StateThe state to which the shipment is sent (e.g., customer’s residence)

Delivery Speed | Ship-to-Deliver

While the default setting is a label creation period of the last seven weeks, grouped by week, you can adjust the dates in the top-right corner and apply filters across the top of the dashboard.

For each filter, this dashboard provides the following reports:

  • Percent of Packages Delivered
  • Percent of Packages Delivered Over Time
  • Ship-to-Deliver
  • Ship-to-Deliver Over Time
  • Ship-to-Deliver by Carrier
  • Ship-to-Deliver by Carrier Over Time
  • Ship-to-Deliver by Carrier Service Method
  • Ship-to-Deliver by Carrier Service Method Over Time
  • Ship-to-Deliver by Origin
  • Ship-to-Deliver by Origin Over Time
  • Ship-to-Deliver by Carrier Type
  • Ship-to-Deliver by Carrier Type Over Time
  • Ship-to-Deliver by Service Method Type
  • Ship-to-Deliver by Service Method Type Over Time

You can also click on specific visuals (e.g., Ship-to-Deliver by Carrier Over Time) to filter the rest of the dashboard accordingly. For each filter, this dashboard provides the ship-to-deliver metric over time.

Delivery Speed Data Export

As with the Delivery Speed | Ship-to-Deliver Dashboard, you can adjust the reporting dates in the top-right corner and apply filters via the drop-downs across the top of the dashboard.

Then you can export the data table as a CSV or Excel file, with the following restrictions:

  • Domo only supports exporting one million rows at a time.
  • Data is not available at the shipment ID level.

Default settings

Each dashboard defaults to a label creation period of the last seven weeks, grouped by week. You can adjust the time period filter for any period after 1/1/2023.

Other filters available include carrier, carrier type, carrier service method, service level type, origin state, and destination state.

Metrics

The following metrics are provided for the Delivery Speed dashboards:

  • Ship-to-Deliver. Calculated as the time difference in days between the estimated ship date and the actual delivery date for shipments; all date and time fields are stored and processed in Coordinated Universal Time (UTC) to ensure consistency across time zones.
  • Percentage of Packages Delivered. Calculated as the number of packages delivered divided by the number of labels generated.

Data nuances

The following data nuances apply to the Delivery Speed dashboards:

  • All visuals are based on the label creation date.
  • Only delivered shipments are included in the Delivery Speed calculation.
  • Data is available starting from January 1, 2023.

Resources

For assistance, reach out to your Customer Success Manager. Response times are typically within 2 to 5 business days.

Updated 2 months ago